MEMBERSHIP SUBSCRIPTIONS:
Franktown Rocks memberships are non-refundable, but you can, of course, use up any remaining purchased membership credit in your account.
PHYSICAL MERCHANDISE:
FranktownRocks.com will gladly exchange, credit or refund your purchase of any physical merchandise purchased at FranktownRocks.com, if returned within 30 days of the shipping date, excluding Shipping & Handling. To return by mail, please send prepaid via UPS or insured USPS. Be sure to include your name and address on the label (we will not accept any packages without a return name and address). Allow 2 weeks for processing.
Art and collectible purchases must be returned in their original packaging within 30 days of the shipping date, and must include the original packing slip.
MERCHANDISE RETURNS WITH GIFT RECEIPT:
You will receive a full refund in the form of a merchandise credit.
FRANKTOWN ROCKS GIFT CARDS:
Lost, stolen or damaged Franktown Rocks Gift Cards will not be canceled or replaced without the required proof of purchase. Certain restrictions apply.
SEND RETURNS AND EXCHANGES TO:
Franktown Rocks Merchandise
1121 Harpeth Industrial Court – Suite 400
Franklin, TN 37064 USA
Should you wish to return and/or exchange for new merchandise, please follow our instructions below.
TO PREPARE YOUR RETURN:
Make a copy of your packing slip for your records.
Please use the original packaging or a strong corrugated carton.
To expedite your return/exchange, please insert the packing slip.
If your exchange order requires additional payment, please include a credit card number to be charged.
PLEASE NOTE:
Money orders, cashiers checks or personal checks will not be accepted. If received, the order will be returned to you with a letter of explanation.
Pack and tape your package securely.
For tracking purposes, it is important that you ship your package via United Parcel Service (UPS) or insured Parcel Post. (We cannot accept C.O.D.)
Refund/Return policy is subject to change without notice.
