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Franktown Rocks | Privacy Policy
Privacy Policy
Franktown Rocks is committed to providing a fun, entertaining, and safe website for people of all ages. We are dedicated to safeguarding any personal information collected online and to helping parents and children learn how to exercise control over personal information while exploring the Internet. We ensure that our privacy policy and our information practices adhere to the U.S. Department of Commerce's Safe Harbor Principles and the Canadian federal and provincial privacy legislation. Because many of the visitors to this site are children, we take care that our content is suitable for children. In addition, we take special measures to help children protect their privacy while online. For example, we do not ask children to disclose more personal information than is necessary for them to participate in a particular activity, and we take efforts to prevent children from posting contact information.

To help ensure a rewarding online experience for our visitors - and for the parents of our visitors who are children - we provide you with this summary of our information practices.

As we continue to offer our visitors new and different types of content and services, we may modify our practices from time to time. However, we will treat all personal information we collect in accordance with the privacy notice in effect at the time the information is collected.

1. The Information We Collect - At Franktown Rocks, the only personally identifiable information we collect from users is a parents valid email address, and even this is voluntary. Providing this email address is not required to play the game. We only use it to aid players in retrieving forgotten passwords for their Franktown Rocks account.

For some of our online activities - such as polls or surveys - we may ask users to provide additional information that is not personally identifiable, such as country of residence or a visitor's favorite color.

We do not knowingly collect names and email addresses from children under 13. We always require children under 13 to use a parent or guardians email address instead.

Additionally, when visitors come to our site, we automatically collect some non-personally identifiable "computer" information, such as the type of computer operating system (e.g., Windows XP or Mac OS), the user's "IP Address", the web browser (e.g., Netscape, Internet Explorer) being used, and information regarding the Internet service provider.

Finally, we collect personal and financial information from members as set out in Section 6 of this Privacy Policy, and also from customers of the Franktown Rocks Store. At Franktown Rocks, we respect your personal privacy and we will never use your confidential customer information for any purpose other than processing payments to Franktown Rocks or fulfilling your merchandise order. The personal and financial information that you enter to purchase a membership or enable a purchase from Franktown Rocks General Store is not stored by Franktown Rocks, but only by our financial institution for the purpose of processing credit card payments made to Franktown Rocks. This information is safeguarded with extremely high, bank-level security and all credit card processing is done using completely secure, above industry standard encryption to secure and encrypt your credit card transaction and other personal information.

2. How We Use the Information - We have created an internal news system that allows us to communicate with the players without sending them information to their personal email address. We do not keep any personal information we obtain beyond the time it is needed. Sometimes we use a visitor's email address to track usage and to ensure users are following the site's Terms and Conditions.

We may, on occasion, encourage users to submit their original artwork or other materials via email attachment. We do however, retain control of how all materials are used and displayed on the Franktown Rocks website. Once the artwork or other material is received it is immediately processed and the email is deleted.

We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site, to personalize our visitors' experience on Franktown Rocks, and to offer products, programs, and services. We also may use this information in the aggregate to analyze site usage, as well as to offer products, programs, or services.

We will disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency's or other public agency's (including schools or children services) request or if we feel that such disclosure may prevent the instigation of a crime. Finally, we may disclose information to a prospective purchaser of Franktown Rocks acquiring all or most of the assets relating to Franktown Rocks, to the extent permitted by law.

We may transfer personal information and store it outside of the jurisdiction in which a member of Franktown Rocks is located and, although such personal information will be protected by the security measures described in this privacy policy, it will be also be subject to local laws.

We will not use or transfer personally identifiable information in ways that are materially different from the ones described above without also providing parental notification of such practices and obtaining consent for any materially different uses.

3. Collection of Information for Third-Party Sites and Sponsors - Franktown Rocks is proud of the fact that we only allow limited corporate sponsorships on our website. And those sponsors are limited to corporations who share our core values. We do only allow sponsorships to corporations that are aligned with our own values, and who we feel offer something valuable to children. We will seek sponsorships from companies or products that foster creativity, education (especially musical), or wholesome entertainment. This includes record labels, movie studios, TV networks, musical instrument manufacturers, art supply makers, book publishers, and others. We will not sell sponsorships to fast food, soft drinks, candy companies, questionable entertainment properties, or games or toys that we feel are inappropriate.

4. Contests, Sweepstakes and Giveaways - Occasionally, we may offer contests, sweepstakes and/or giveaways, which may be entered online within the virtual world of Franktown Rocks. To be eligible to receive prizes, you must be a legal resident of the U.S. (Void where prohibited by law). No additional information will be requested of your child at the time of entry other than their screen name on Franktown Rocks. If your child wins any prizes offered, we will e-mail you at the e-mail address you provided at registration, so that we can tell you that they have won a prize and to request additional information as needed. In this prize notification e-mail, we will explain what information we need and why, and ask that you (not your child) provide it. For instance, we might ask you for your mailing address so that we can send to you, for your child, any prizes your child wins, and/or for your telephone number so that we can tell you when your child has won. Any information you or your child give us in the above special circumstances will be deleted from our database once the contest, sweepstakes or giveaway is concluded, and after any legally required period for keeping such information is complete. Additionally, information collected in a contest, sweepstakes or giveaway may be passed to a fulfillment house which may use the information to help run the contest, sweepstakes or giveaway, and may not use it for other purposes and has agreed to maintain the confidentiality of such information.

5. Cookies - Franktown Rocks uses a software technology called "cookies.' Cookies are small text files that we place in a visitors' computer browser to store their preferences. Cookies themselves do not contain any personally identifiable information. Although cookies could enable us to relate a visitor's use of this web site to personal information that a visitor has provided, such as an email address, we do not use them for this purpose. We do use "cookies" to determine how many visitors we have and how often they visit various sections of our site.

6. We use third-party advertising companies to serve ads when you visit our Web site. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please see: http://www.networkadvertising.org/managing/opt_out.asp

7. Security - We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

8. Financial Information - If you decide to purchase a membership for you or your child (when applicable), additional information will be required at the time of purchase. That information is not stored by Franktown Rocks and is only stored by our financial institution for the purpose of processing payments made to Franktown Rocks. That information is safeguarded with extremely high, bank-level security and it will never be used for any other purposes.

9. Parental Review of Information - Parents, please send a letter or postcard to our Privacy Manager at the mailing address provided below if you would like to do any of the following:

Access the personally identifiable information that Franktown Rocks has collected online from your child, correct factual errors in such information, request to have this information deleted, or request that we no longer collect or maintain such information.

Please be sure to include your email address and a telephone number where we can reach you. To protect your child's privacy and security, we will take reasonable steps to help verify your identity before granting you access to the personal information that we collect and maintain about your child.

10. Contact Us - Contact the Privacy Department should you have any inquiries regarding the privacy policy and/or practices.

All BBB OnLine Privacy Program participants are required to work with the program's dispute resolution process. The Privacy Program will only accept complaints regarding the misuse of personally identifiable information by a website operator. For more information about the Privacy Program dispute resolution process visit www.bbbonline.org/privacy/dr.asp.

11. A Final Note to Parents - The Internet offers a world of opportunity for children. Your guidance and involvement are essential to help ensure that children have a safe and rewarding online experience. We encourage you to visit the SafeKids.com site and look through the "Kids Rules" section together. Your efforts to instill responsible information practices will help steer your children to age-appropriate sites and will go a long way toward ensuring that your children have enriching experiences online.

12. Effective Date - The privacy policy set out above is effective as of May 15, 2008, and applies to all information previously obtained by Franktown Rocks. Franktown Rocks reserves the right to change its privacy policy at its sole discretion. Franktown Rocks users will be informed of any such change by Franktown Rocks posting a new privacy policy on the Franktown Rocks website. The effective date of any change of privacy policy will be clearly marked.

Please address all privacy inquiries to:

Privacy Manager
Franktown Rocks
c/o Brightstone Media, Inc.
P.O. Box 25604
Fort Wayne, IN 46825
Phone: 1-877-495-4264
support@franktownrocks.com


 


Franktown Rocks is a fun mutliplayer online game for kids 8-12. You can create a character and walk around the city of Franktown and play with other characters. You can play games, make music, complete quests, watch videos, drive cars, buy a pet and dress it up, add rooms and even an elevator to your house. Best of all, this social game (sometimes called an MMOG - which means "Massively Multiplayer Online Game") is totally free to play! So what are you waiting for? Whether you're a New User or a Returning User, you can start making friends and making music today!

 

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